Support

ICT Support solved for small schools

There is a big gap in providing effective IT advice and support in the smaller primary school space.

Schools typically have a teacher or parent who knows enough about ICT to keep some things going but lack the overarching cyber security support and technology planning to not be left behind in a rapidly changing IT environment.

pcMedia has developed a simple, cost-effective solution to provide this support so that your school is protected, up to date with changing technology and connected with industry leading technical support when needed.

Ask us about a simple assessment of your school needs.

We start with a ICT Health Check

This is to ensure all the free tools available to the school are turned on and being utilised.

This includes:

  • Ensure Google Workspace for Education Plus set up and actively being used
  • Ensure Google Chromebook Management is set-up correctly and being utilised
  • Enable Office 365 / Minecraft Education is available with SSO into Google
  • Enroll all staff devices are connected with RMM tools for easy remote management for when support is needed quickly
  • pcMedia Service Desk Ticketing System so that support is there when anyone needs it
  • Enroll school in conditional access / content aware access for greater security
  • Review wireless network is optimised
  • Check permission structure on files (ensuring correct people can access files)
  • Back-up staff computers (to either Google Drive for Desktop or OneDrive)
  • ICT Review of hardware and software being used.

Our goals are to:

  • Ensure your school is using all the Google Tools provided free of charge
  • Ensure your school has enabled Microsoft Education Tools including Minecraft
  • Ensure that your school’s security conforms with MoE’s base standards
  • Ensure your team has access to an ICT Helpdesk to promptly resolve any issues or concerns
  • Ensure that within 3 years your school will be compliant with the Schools Cloud Transformation Project at no additional cost
  • Ensure your school has an ICT roadmap and a 3 year plan.

Google Workspace for Education Plus

An all-in-one solution with advanced security and analytics, teaching and learning features, and more.

Remote support

For remote support please call us on 0800 578 1100 to book an appointment with one of our team.

When on the phone they will ask you to download the below package and run it so we can remote onto your PC and fix any issue you may have.

Optimised IT support to keep
technology moving

pcMedia has a comprehensive network of technicians in 19 locations around the country,

We have structured our teams to have specialists that can react quickly to your specific needs via remote support systems, then when required, dispatch local resources to site.

Our support model is focused on removing wasteful hours consumed by servicing outdated systems, in favour of implementing modern and secure core systems, that can be primarily supported remotely with a minimal amount of onsite technical hours.

Solutions include:

Customised solutions are prepared for individual schools to fit their express needs.

Cloud Connect

Per User per year option: Starting From $95 per user per year, to get you connected to the support you need, when you need it.

Cloud Connect Plus

Expanded Remote Support bundles to be used as required during the year.

Lite Touch Plans

Onsite options, for planned or as required support to supplement remote support hours.

Remote support plans starting from

$95+GST

per user, per year

pcMedia has a support solution to meet your needs

Ask Us About

Digital road maps and planning, as well as bundled support plans with new hardware purchases. Monthly Agreement hours are saved for use within the calendar year, with options to use as part of a training plan or for IT projects.

  • Whether you’re a small rural primary school or a multisite tertiary campus, pcMedia has a support solution to meet your needs.
  • Customised plans for regular weekly or fortnightly support, including options for full time onsite support are available on request.