ask us about our support plans

Remote support plans starting from


per user, per year

Remote support

For remote support please call us on 0800 578 1100 to book an appointment with one of our team.

When on the phone they will ask you to download the below package and run it so we can remote onto your PC and fix any issue you may have.

Optimised IT support to keep
technology moving

pcMedia has a comprehensive network of technicians in 19 locations around the country,

We have structured our teams to have specialists that can react quickly to your specific needs via remote support systems, then when required, dispatch local resources to site.

Our support model is focused on removing wasteful hours consumed by servicing outdated systems, in favour of implementing modern and secure core systems, that can be primarily supported remotely with a minimal amount of onsite technical hours.

Solutions include:

Customised solutions are prepared for individual schools to fit their express needs.

Cloud Connect

Per User per year option: Starting From $95 per user per year, to get you connected to the support you need, when you need it.

Cloud Connect Plus

Expanded Remote Support bundles to be used as required during the year.

Lite Touch Plans

Onsite options, for planned or as required support to supplement remote support hours.

Remote support plans starting from


per user, per year

pcMedia has a support solution to meet your needs

Ask Us About

Digital road maps and planning, as well as bundled support plans with new hardware purchases. Monthly Agreement hours are saved for use within the calendar year, with options to use as part of a training plan or for IT projects.

  • Whether you’re a small rural primary school or a multisite tertiary campus, pcMedia has a support solution to meet your needs.
  • Customised plans for regular weekly or fortnightly support, including options for full time onsite support are available on request.