pcMedia has been busy overhauling and upgrading our internal systems over the break.
As of 8am on Monday 25th January our current helpdesk / ticketing system will be replaced with a new system. The new system will allow the team to track jobs more efficiently, respond to queries faster and allow for better reporting for you our valued customer.
All tickets in the current system will be migrated across to the new platform.
How to access the new system:
All users of the current system will have accounts created automatically. You will be able to log-in with your Microsoft credentials (the log-in you use at your school) through Single Sign-On.
Access to the new system will be available from: https://portal.pcmedia.co.nz
Or from the ‘raise a ticket’ button on our website.
Detailed instructions:
Accessing System
Step 1: Go to https://portal.pcmedia.co.nz
Step 2: Sign in with your school e-mail address
Step 3: Select “Sign in with Microsoft”and on the next box
Step 4: tick the “Consent on behalf of your Organisation”
Step 5: Press “Accept”
Step 6: You can opt to stay signed in (to save the number of times you need to log in).
Inside the Ticket System
Once inside the ticket system the “Contact Support” tab on the left gives you three options. To raise a ticket about your computer, any application issues you are having or for other issues. You can select the urgency of the issue.
The more information you can give us the easier and quicker we will be able to assist. You can add attachments like screen shots to tickets as before.
Any support tickets you have raised will appear in the ‘tickets’ column. Here you will see an update of the ticket, this will include which technician is assigned and any more details.
