pcMedia has been busy overhauling and upgrading our internal systems over the break.
As of 8am on Monday 25th January our current helpdesk / ticketing system will be replaced with a new system. The new system will allow the team to track jobs more efficiently, respond to queries faster and allow for better reporting for you our valued customer.
All tickets in the current system will be migrated across to the new platform.
How to access the new system:
All users of the current system will have accounts created automatically. You will be able to log-in with your Microsoft credentials (the log-in you use at your school) through Single Sign-On.
Access to the new system will be available from: https://portal.pcmedia.co.nz
Or from the ‘raise a ticket’ button on our website.