I worked with pcMedia in a previous life and I was happy to expand their role within our business here at Astrolabe.
Firstly I don’t make changes unless it affects our bottom line positively – and I see technology as a key tool that makes doing our job easier, more efficient and professional.
What impresses me the most about pc Media are the solutions they offer. You don’t know what you don’t know. I’ll ring up with a problem and they always come back with 2 or 3 options to fix it. They are always thinking outside the square AND they are always about our business – they listen to your business and really try to understand the needs and tailor to suit that. That is gold.
We have just undertaken quite a big project by putting our entire business on the cloud – a room that used to house all sorts of boxes and servers is now empty. We felt completely confident throughout the whole process because everything was explained in English – oh Lee can speak Geek right up there with the best of them, but he also has the ability to translate so we get it. It has saved us money and because we travel quite a lot it has made working overseas so much easier. Their service is brilliant, I can ring them anytime and someone always answers, after hours, weekends, the lot, there are not many businesses’ you could say that for in Blenheim.
They think globally and act locally and in my mind are a ‘big little company’ and we are very lucky to have them here in Blenheim – would we recommend them? Definitely.
Jason Yank – Astrolabe Wines
I have been a customer of pcMedia for over 10 years. I am a self-confessed ‘computer illiterate’ and what I really like is their patience and ability to translate ‘computer speak’ to’ everyday speak’ so I understand what is going on. We purchased a new server a few years ago which was a significant investment, and right through the process my questions were answered and I felt very sure that we were in safe hands. I also like the fact that if we do have computer issues I can ring, and most times am given a solution straight away, their technical know-how is very good – no waiting around for half a day or more – this is very important to our business.
We are now looking at a proposal to move our business to the cloud, and I know that this will be a consultative and smooth process, they have our best interests at heart and I have utmost faith in their technical ability that it can’t help but be anything but positive for us. I am completely satisfied with them – I highly recommend them and doubt I would ever consider moving.
Chris Wilson – Impact Capital Management Ltd
We have been with pcMedia for just over a year now. Their great knowledge and service really made them stand out. We have a great relationship with Lee, and while the teams’ technical knowledge particularly in the area of fibre and VOIP is very very good, they have also helped us with arranging computer leasing when we need it, so anything we need in the technical area, they are able to deal with – this is what makes them so valuable to us.
They understand what our business needs because they listen, I find this a significant advantage these days and on top of that they are quick and efficient. I consider them to be a partner in the future of our business – that’s how good they are.
Brian Dawson, Manager Director – Kip McGrath Education Centre